Royal Rehab welcomes all forms of feedback including compliments, complaints and suggestions. Our priority is to continuously improve our service provision. We treat all feedback and any complaints professionally and confidentially.
If you are currently or recently received services as a patient, client, resident or guest of Royal Rehab, we greatly appreciate hearing about your experience via our Customer Experience Survey.
You can also download a PDF copy of the Customer Experience Survey Form here and return at your convenience.
For formal compliments, complaints and suggestions, you can fill out the online form above or download a PDF copy and return to at your convenience.
Steps in making a complaint
We welcome you feedback and will make every effort to address your concerns and find a satisfactory outcome.
If your complaint relates to our Disability Services, you can contact the NDIS Commission details of which are available at www.ndiscommission.gov.au.